CUSTOMER SERVICE STATISTICS+MORE PAX THAN BA

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News Release
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07.04.05

RYANAIR’S CUSTOMER SERVICE STATISTICS FOR MARCH 2005
Ryanair, Europe’s No.1 low fares airline, today (7th April 2005) released its customer service statistics for March 2005. Ryanair is committed to publishing customer service statistics each month and these confirm that Ryanair is also No. 1 for Customer Service.

89% of all Ryanair’s 17,735 flights during March arrived on time.
Ryanair is the No.1 on-time airline beating Easyjet every week in 2003, 2004 and every week so far in 2005
Complaints of less than 1 (0.43) complaint per 1000 passengers.
Mislaid baggage of less than 1 (0.49) mislaid bag per 1000 passengers.

CUSTOMER SERVICE STATISTICS MARCH 2004 2005
On-time flights* 93% 89%
Complaints per 1 000 pax 0.49 0.43
Baggage complaints per 1 000 pax 0.64 0.49
Complaints answered with 7 days 100% 100%

*Verified by the CAA 3 months in arrears

News Release
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06.04.05
RYANAIR CARRYS OVER HALF A MILLION MORE PAX THAN BA – UK/EUROPE

Ryanair, Europe’s No. 1 low fares airline, has again today (Wednesday, 6thApril 2005) been confirmed as the UK’s favourite airline for travel UK/Europe. BA and Ryanair’s passengers statistics for March 2005 show that Ryanair carried 630,000 more passengers UK/Europe than BA during the month.

Ryanair’s Head of Communications, Peter Sherrard, said:

“Every month, more and more passengers are flocking to Ryanair’s low fares and excellent customer service – and away from BA’s high fares and poor punctuality.

“BA are still not learning and delivering what customers want. Just recently they increased their fuel surcharge for the fourth time in less than a year – which now amounts to an outrageous £12 on every return short-haul ticket. Ryanair will never introduce a fuel surcharge.

“It’s no wonder that Ryanair achieved 20% passenger growth for March while BA stagnates.”

RYANAIR BA RYANAIR POSITION
Passenger Growth 20% 0.01% 1
Passengers Carried* 2.56M 1.93M 1
Load Factor 80% 65.9% 1
Fuel Surcharge NO YES N/A

*March 2005 UK/Europe

Cheers,
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