BUDGET AIRLINES PREFERRED
Air passengers are happier with the service provided by no-frills airlines than by scheduled carriers, according to a survey for Holiday Which? magazine.
While airlines such as easyJet, Flybe and bmibaby all scored well in the survey, some traditional holiday carriers were low down on the list.
First Choice, MyTravel and Thomas Cook were among those rated least satisfactory by the travelling public.
The ratings were based on nearly 27,000 replies from Holiday Which? readers.
Asked if they would definitely recommend an airline to a friend, Singapore Airlines came top of the list at 82%.
Second was chartered carrier Palmair, which operates out of Bournemouth airport, which scored 78%, with low-fare carrier Jet2.com in third with 71%.
Meanwhile, Virgin Atlantic scored 60% - well ahead of its big rivals British Airways which only received a 31% rating.
EasyJet, Flybe, Monarch Scheduled and bmibaby all did much better than several established scheduled carriers such as Air Canada and Lufthansa.
Two in five of all charter flight passengers were unhappy with the legroom
provided and fewer than a fifth were "very satisfied" with airline food.
Bob Tolliday of Holiday Which? said: "Lots of airlines need to smarten up their act over issues such as legroom, seat comfort and terrible airline food."
Cheers,
White Cap
